DocLinq Privacy Policy

Last Updated: Jan 3, 2025

This Privacy Policy explains how DoclinQ collects, uses, and protects your information when you access or use our services, applications, websites, and other platforms (collectively referred to as the "DocLinQ Platform"). By using the DocLinQ Platform, you consent to the collection, use, and sharing of your information as described in this policy.

This Privacy Policy applies to all users, including clients, service providers, and administrators using the DocLinQ Platform. This policy does not apply to aggregated or anonymized information that cannot identify you.

1. Information We Collect

We collect information about you when you:

• Register for an account on the DocLinQ Platform.
• Use our services or interact with our platform.
• Communicate with us or provide feedback.
• Allow us to access your device features (e.g., location, contacts).

A. Information You Provide

• Account Information: Name, email address, phone number, date of birth, profile photo, and password.
• Billing Information: Payment details, billing addresses, and transaction history.
• Identity Verification: Government-issued ID (if applicable), profile photos, or "selfie" imagery for security.
• Service Preferences: Saved addresses (e.g., home or work) or preferences related to First Call services.
• Feedback and Ratings: Information you provide through ratings or comments.

B. Information Collected Automatically

• Location Data: Precise location using GPS, Wi-Fi, and cellular data while using the app.
• Usage Information: Interaction with the platform, including session logs, viewed pages, clicks, and usage frequency.
• Device Information: Device type, operating system, IP address, browser type, and app version.
• Cookies and Tracking: Data from cookies, tracking pixels, and analytics tools to enhance user experience and marketing.

C. Information from Third Parties

• Background checks and identity verification from third-party providers (if applicable).
• Payment processors for billing and transactions.
• Marketing partners or referral sources providing your contact information.
• Publicly available information from social media or other sources.

2. How We Use Your Information

We use your personal information to:

A. Provide and Improve Services

• Register and manage your account.
• Facilitate and process bookings, service delivery, and payments.
• Optimize user experience through personalization.

B. Enhance Security and Safety

• Verify identities to ensure platform integrity.
• Prevent fraud, abuse, and unauthorized access.
• Monitor for security risks or malicious activities.

C. Communicate with You

• Send service updates, confirmations, and reminders.
• Respond to customer service inquiries and feedback.
• Provide promotional offers, surveys, or important notices.

D. Analytics and Development

• Analyze trends and user behavior for research and improvements.
• Develop new features, services, or partnerships.

E. Legal and Regulatory Compliance

• Comply with applicable laws, regulations, and legal processes.
• Respond to legal requests or protect the rights, safety, or property of users and the platform.

3. How We Share Your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

A. With Service Providers

We work with third-party service providers to help us:

• Process payments and transactions.
• Perform identity verification and background checks.
• Provide hosting, analytics, and marketing services.

B. With Other Users

• Clients: Your service provider's profile, including name, photo, rating, and relevant qualifications, may be shared when a booking is made.
• Service Providers: Clients' contact information, service details, and location data may be shared to facilitate bookings.

C. For Legal Reasons

We may disclose information to comply with legal obligations, enforce our policies, or respond to government requests.

D. In Business Transfers

In the event of a merger, acquisition, or sale, your information may be transferred as part of business assets.

4. Data Retention

We retain your personal information as long as necessary to:

• Provide services and maintain your account.
• Comply with legal, tax, and regulatory obligations.
• Resolve disputes and enforce agreements.

5. Your Privacy Choices

A. Account Information

You can update or delete your account details by logging into the DocLinQ Platform.

B. Location Permissions

You can disable location sharing in your device settings. This may limit some features of the platform.

C. Cookies

Manage cookies through your browser settings or opt-out options in the app.

D. Communications

• Unsubscribe from marketing emails using the "unsubscribe" link in our messages.
• Manage notification preferences in your account settings.

E. Request Data

You have the right to access, update, or request deletion of your personal data by contacting our support team.

6. Security of Your Information

We implement appropriate technical and organizational measures to protect your information. While we take reasonable precautions, no system is completely secure.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email. Continued use of the DocLinQ Platform indicates your acceptance of the updated policy.

8. Contact Us

If you have questions about this Privacy Policy or your rights, please contact us: